Billing & Payments
BILLING
Meters are read monthly and bills generated shortly after the read date. We send bills out four times each month so depending on where you live your bills are due at a certain time. The following is an approximate schedule for billing and cutoff schedule.
South Area – (Tanner, Mooresville, Swancott, and Greenbrier)
Meters are read during the first week of each month
These bills are due on the 3rd of each month
Cut off dates usually fall on the 3rd Tuesday of each month
East Area – (South of Copeland Road to Copperfield Subdivision)
Meters are read during the second week of each month
These bills are due on the 10th of each month
Cut off dates usually fall on the 4th Tuesday of each month
Clements Area – (Highway 72 West, Ripley and Coxey Community)
Meters are read during the third week of each month
These bills are due on the 19th of each month
Cut off dates usually fall on the 1st Tuesday of each month
North Area – (Ardmore, Elkmont, West Limestone, and Owens)
Meters are read during the fourth week of each month
These bills are due on the 24th of each month
Cut off dates usually fall on the 2nd Tuesday of each month
We do not send out second notices on past due accounts. However, we have a telephone system we use to contact customers the weekend prior to the disconnection date. It is very important we have correct phone numbers for all of our customers. Bills that are not paid by the due date are subject to a 20% late charge.
PAYMENTS
PAY ONLINE
Limestone County Water & Sewer Authority customers can pay their utility bills for FREE online 24/7 with a credit card or debit card (Visa, Mastercard, Discover, or American Express). This service is provided through Nexbillpay, a third party payment processor, specializing in secure bill payment options. To make a payment through this service, simply click on the Pay My Bill button below and you will be instantly directed to Nexbillpay. If you are using this service for the first time, you will be prompted to register a new Nexbillpay account prior to making your payment. When registering your account, you will need your customer # and PIN # from your billing statement (or you can call our office to obtain it). If you have more than one account with Limestone County Water and Sewer Authority, Nexbillpay allows you to add multiple accounts under the same login. You also can set up your card on autopay through this service.
PAY BY MAIL
When paying by mail, never use cash; always use a check or money order. Write the customer number on payment and include bill stub. Please remit payments to:
Limestone County Water & Sewer Authority
PO Box 71283
Charlotte, NC 28272
Note that the above PO Box is for payment remittance only.
PAYMENT DROP BOX
There is a payment drop box located on the outside of our office:
17218 US Highway 72 – Athens, AL 35611
Payments at this box should not be made in cash. Write the customer number on payment and include bill stub. This box is checked once each morning.
MONTHLY BANK DRAFT
This convenient payment option insures the customer will never pay a late penalty as a result of forgetting to pay or being out of town and will not have the hassle of writing checks or mailing payments. To sign up for this program, the customer completes an authorization form which includes their utility account number, bank name, bank number and signature. Once the authorization form is received, the customer will continue to receive a monthly bill, however, the bill will note “PAID BY BANK DRAFT”. The amount is electronically deducted from the customer’s bank account on the bill due date. When payment is due on a weekend or holiday, it will be deducted the following business day.
To sign up for monthly bank draft, fill out our bank draft form online or at our office.
CREDIT CARD
Payments may be made with a credit card by phone, online, or at our office. We accept VISA, MasterCard, Discover, and American Express. You can call 1-888-507-4971 to pay over our automated phone system with your customer number and PIN located at the top of your bill.
PAY IN PERSON
Pay your bill in person by visiting one of the following locations:
- Main Office
17218 Hwy. 72 W
Athens, AL 35611
Mon. – Fri. 8:00 am to 4:30 pm - First National Bank-Ardmore
In order to make payments at First National Bank in Ardmore, customers must have their bill and must pay by due date on bill. Payments made after due date on bill can not be paid at the bank locations.
RETURN REMITTANCE POLICY
A service fee will be charged for any type remittance returned from any financial institution.
If an instrument is returned from a financial institution “Insufficient Funds”, LCWSA will redeposit the item one time and a service fee will be added to the account.
If the instrument is returned a second time “Insufficient Funds”, LCWSA will send the customer a letter indicating the date the instrument must be picked up and another service fee will be added to the account. If the instrument is not picked up by the date on the letter, the account will be subject to disconnection.
If an instrument is returned “Account Closed – Stopped Payment” or any other indication from the bank which prevents LCWSA to redeposit the item, the account will be subject to immediate disconnection.
If a customer has three items returned in a twelve month period, LCWSA will no longer accept checks on their account.